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Service Specific Terms - AI Chatbot and AI Features

Last updated: October 23, 2026

These Service Specific Terms - AI Chatbot and AI Features ("AI Terms") form part of the Getcontact Terms of Service and apply to your use of AI Chatbot, AI Assistant, Call Assistant, AI memory, AI-generated outputs, automated features, custom prompts and any other artificial-intelligence or machine-learning functionality made available by Getcontact.

BY ENABLING, ACCESSING, PURCHASING OR USING ANY AI CHATBOT AND AI FEAUTERS SERVICE, OR BY CLICKING “AGREE”, “CONTINUE” OR ANY SIMILAR CONFIRMATION, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED THESE AI TERMS. IF YOU DO NOT ACCEPT THESE AI TERMS, YOU MUST NOT ENABLE, ACCESS, PURCHASE OR USE AI SERVICES.

This AI Terms is prepared in English language. This AI Terms and all of its provisions may be translated into any language other than English, provided that the English text prevails in the event of any execution, interpretation, controversy or judgment.

1. AI Features Covered

AI Features may include AI Chatbot, call assistant commands, automated caller interaction, custom prompts, AI memory, summaries, transcripts, classifications, recommendations, spam signals, personalisation, support bots, safety systems and other automated functionality. Some AI Features are also subject to the Service Specific Terms - Telco where they interact with calls, call forwarding, voicemail, call recording or telecom services.

2. No Human, Professional or Regulated Advice

AI outputs are generated by automated systems and may not be reviewed by a human. They are not legal, medical, financial, safety, emergency, telecom, consumer, tax or professional advice. You must not rely on AI outputs for emergency, safety-critical, legal, medical, financial, employment, credit, housing, insurance, regulated, high-risk or rights-affecting decisions.

3. Accuracy and Reliability Disclaimer

AI outputs are draft, indicative and probabilistic. They may be inaccurate, incomplete, biased, offensive, delayed, unavailable, unsafe, hallucinated, misleading or unsuitable. AI may misunderstand prompts, callers, messages, context, language, dialects, accents, noise, sarcasm, urgency, legal meaning, medical urgency, financial consequences, emergency context, culturally sensitive context, names, numbers or call content.

AI may hallucinate facts, mistranscribe speech, omit important context, invent details, misclassify a caller as spam, classify spam as legitimate, route calls contrary to user expectations, respond in a tone not intended by the user or fail entirely. Getcontact does not warrant that any AI output, chatbot response, summary, transcript, classification, prompt result, memory item or automated decision is accurate, reliable, complete, appropriate or fit for any purpose. Users must verify important information through independent means.

4. User Prompts, Custom Instructions and AI Memory

You are solely responsible for prompts, instructions, custom prompts, settings, AI memory, feedback and any content you submit to AI Features. You must not submit unlawful, sensitive, confidential, infringing, deceptive, harmful, personal or third-party data unless you have a lawful basis and required consent to do so. AI memory may retain user preferences, call-management rules, prompt history, caller-specific rules or other information to personalise outputs. You are responsible for reviewing and updating AI memory where the product allows.

5. AI/ML Improvement and Training

Subject to the Privacy Policy and applicable law, Getcontact may use AI interactions, prompts, outputs, feedback, usage metrics, call-assistant data, spam reports, contact signals and related data to test, train, evaluate, secure, monitor, personalise and improve AI Features, spam detection and service quality. Where possible, Getcontact will use anonymised, aggregated or pseudonymised data. Identifiable personal data may be used where necessary to provide the Service, protect users, prevent abuse, comply with law, enforce rights or where another valid legal basis applies.

6. Third-Party AI Provider Dependency

AI Features may depend on third-party AI model providers, cloud providers, transcription providers, speech-processing providers, speech-to-text providers, text-to-speech providers, moderation providers and safety systems. Those providers may change models, restrict uses, suspend access, degrade performance, alter safety filters, change pricing, rate-limit, become unavailable or discontinue services. Getcontact may switch, add, remove, restrict, fine-tune, evaluate or replace AI providers or models without liability, subject to applicable law and privacy obligations.

7. AI Disclosure and Third-Party Consent

Where AI Features interact with callers or other third parties, you are solely responsible for providing any disclosure that the person is interacting with AI or that their data may be processed by AI, and for obtaining any consent required by applicable law. Getcontact is not responsible for your failure to provide notices or obtain consent.

8. Prohibited AI Uses

You must not use AI Features to engage in unlawful, deceptive, manipulative, discriminatory, harassing, hateful, violent, extremist, sexually exploitative, privacy-invasive, spam, fraud, phishing, malware, impersonation, surveillance, scraping, regulated-advice or rights-affecting activities.

You must not use AI Features for emergency triage, medical diagnosis, legal advice, financial advice, credit or insurance decisions, employment decisions, housing decisions, law-enforcement decisions or other high-risk decisions; to generate or distribute misleading caller scripts, fake identities, false claims, unlawful marketing, robocalls, scams, deepfake-like deception, automated harassment or content that violates the Community Regulations; or to train, benchmark or develop competing models, datasets, caller-ID tools, spam databases or telecom services without Getcontact written permission.

9. Monitoring, Safety and Enforcement

We may monitor AI inputs and outputs using automated or manual methods for safety, abuse prevention, product improvement, legal compliance and enforcement, subject to the Privacy Policy. We may block prompts, refuse outputs, remove memory items, disable AI Features, suspend accounts, preserve evidence or report conduct to authorities, providers or affected third parties where we consider it necessary or appropriate.

Due to advancements in artificial intelligence technologies, innovations, and new learning processes, it cannot be guaranteed that the information provided to you will always remain identical in form or substance. Each input and its corresponding output are not subject to comprehensive review or verification by us, and the sole responsibility for their use rests with you.

10. No Warranties, Liability and Indemnity

AI Features are provided "as is" and "as available". Getcontact disclaims all warranties regarding AI accuracy, reliability, suitability, continuity, availability, moderation, safety, bias, non-infringement, legal compliance of user use and fitness for purpose.

To the maximum extent permitted by applicable law, Getcontact is not liable for AI output, chatbot response, call assistant behaviour, custom prompt effect, memory error, hallucination, misclassification, missed call, mishandled call, wrong summary, wrong transcript, offensive output, model outage, data loss or any decision you make based on AI Features. You indemnify Getcontact for claims, complaints, regulatory investigations, fines, damages and losses arising from your prompts, AI use, failure to provide notices/consents, unlawful AI-generated content, third-party claims, misuse or breach of these AI Terms.

11. Changes

AI Features may evolve rapidly. We may change models, providers, capabilities, limitations, safety systems, memory settings, training methods, rate limits and availability at any time, subject to mandatory applicable law.

12. Governing Law

These AI Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction, subject only to mandatory consumer-law rights that cannot be waived.