กฎชุมชน

Community Regulations

Last updated: October 23, 2026

These Community Regulations form part of the Getcontact Terms of Service. They apply to all users, Content, conduct, prompts, reports, tags, profile information, custom greetings, complaints, messages, future community-facing features and any interaction with Getcontact or other users.

Channels are not currently included as an active Getcontact feature in this legal suite. If Channels or public posting features are launched in the future, these Community Regulations will apply to those features, together with any additional terms presented at launch.

This Community Regulations is prepared in English language. This Community Regulations and all of its provisions may be translated into any language other than English, provided that the English text prevails in the event of any execution, interpretation, controversy or judgment.

1. General Standard and Enforcement Principle

You must use Getcontact lawfully, respectfully and only for its intended purposes. You are responsible for your Content and conduct. We may remove, restrict, refuse, downrank, disable, preserve, report, suspend or terminate Content, accounts or Services where we believe this is necessary or appropriate to protect users, Getcontact, third parties, providers, regulators, telecom networks, app stores or the public.

2. Illegal Activity, Fraud and Platform Security

You must not use Getcontact to plan, promote, facilitate, conceal, enable or commit illegal activity, fraud, scams, phishing, impersonation, money laundering, terrorist financing, payment abuse, chargeback abuse, telecom fraud, SIM-swap abuse, identity theft, fake recharge, fake support, fake verification, fake promotions, account theft, account trading, data harvesting or deception.

You must not misuse the Getcontact name, trademark, brand, personnel identity or support channels, or engage in conduct that damages platform security, user trust, telecom networks, providers, app stores or payment systems.

3. Impersonation and Misrepresentation

You must not impersonate any person, company, public authority, Getcontact employee, telecom operator, emergency service, app store, payment provider, brand or organisation. You must not create a false impression of affiliation, authority, endorsement, identity, status or relationship. If your conduct creates such an impression, you must immediately correct it.

4. Harassment, Threats and Abuse

You must not harass, threaten, intimidate, stalk, shame, extort, bully, abuse, sexually harass, blackmail or target any person or group. Threats of physical harm, sexual violence, property damage, doxxing or coordinated abuse are prohibited.

5. Hate, Discrimination and Dehumanisation

You must not attack, dehumanise, threaten, exclude, degrade or promote hatred against persons or groups based on protected characteristics, including race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, disability, age, religion, belief, caste, veteran status or similar protected attributes.

6. Terrorist Content, Violent Extremism and Public Safety

You must not post, transmit, promote, praise, recruit for, fundraise for, instruct, support or facilitate terrorism, terrorist offences, violent extremist organisations or violent extremist ideology. Where applicable law requires removal or disabling of terrorist content within a specified period after a valid removal order, including within one hour under relevant EU rules, we may act rapidly and without prior notice. We may preserve evidence and cooperate with competent authorities. Nothing in these Regulations creates a general monitoring obligation unless required by applicable law.

7. Child Safety and Sexual Exploitation

Getcontact prohibits any content or conduct involving child sexual abuse material, grooming, sexualisation of minors, sexual exploitation, child endangerment, sextortion, trafficking, compensated dating involving minors, or attempts to contact minors for harmful purposes. We may remove content, suspend accounts, preserve evidence and report to law enforcement, child-safety organisations or regulators where permitted or required by law.

8. Sexual Exploitation, Violence, Graphic Harm and Self-Harm

You must not promote sexual exploitation, non-consensual intimate imagery, trafficking, coercion, pornography, sex-trade or abuse. You must not share graphic violence, gore, torture, mutilation, animal cruelty or content intended to shock, threaten or glorify harm. You must not encourage, instruct or glorify suicide, self-harm or eating-disorder behaviour. Legitimate artistic, documentary, educational or newsworthy content may be assessed contextually where legally appropriate and not harmful.

9. Weapons, Drugs, Restricted Goods, Gambling and Financial Scams

You must not promote, sell, facilitate or coordinate weapons, explosives, restricted knives, narcotics, illegal drugs, controlled substances, counterfeit goods, protected wildlife products, illegal gambling, gambling tools, unlicensed financial products, investment scams, crypto scams or other restricted goods or services.

10. Privacy Violations and Doxxing

You must not disclose, threaten to disclose, request, trade, scrape or misuse personal data, private contact information, location information, call records, recordings, messages, photos, identity documents or confidential information without lawful authority and required consent. You must not use caller ID, number search, tags or spam reports to harass, profile, stalk, discriminate against or expose another person.

11. Spam, Advertising and Deceptive Promotion

You must not send or facilitate spam, unsolicited advertising, deceptive promotion, covert advertising, misleading offers, fake rewards, fake engagement, repetitive content, like brushing, referral abuse, metric manipulation, advertising of unauthorised applications, or attempts to circumvent advertising restrictions. You must not use Getcontact for commercial marketing, lead generation, scraping, A2P messaging, robocalling, telemarketing or campaign activity unless expressly authorised in writing.

12. Malware, Security Threats and Platform Abuse

You must not upload, transmit, introduce or facilitate malware, viruses, credential theft, exploits, automated abuse, scraping, reverse engineering, unauthorised security testing, data extraction or interference with the Services. You must not bypass, evade or manipulate rate limits, security controls, call-forwarding restrictions, provider rules, app-store rules or telecom policies.

13. Misleading or Harmful AI-Generated Content

You must not use AI Features, emojis, coded language, images, symbols, memes, AI-generated material, obfuscation or custom prompts to disseminate unlawful or prohibited content, deceive others, impersonate a human or organisation, fabricate evidence, create defamatory content, manipulate users, automate harassment, conduct scams, evade detection or violate any law or third-party right. Custom prompts, custom greetings and AI instructions are your responsibility, and we may moderate, disable or replace them.

14. Intellectual Property and Rights Violations

You must not upload, transmit or use Content that infringes copyright, trade marks, database rights, publicity rights, privacy rights, confidentiality obligations or any other third-party rights.

15. Regulatory or Legal-Risk Content

We may restrict Content or conduct that creates legal, regulatory, provider, app-store, telecom, privacy, consumer-protection, platform-liability, sanctions, safety or reputational risk for Getcontact or its users, even if not expressly listed above.

16. Political and Religious Content - Business Position Options

Option A: strict prohibition on political, electoral and religious content, except neutral account information required by law. Option B: discretionary moderation of high-risk political, electoral or religious content, including content involving public figures, elections, civic processes, religious conflict, mobilisation, targeted persuasion, misinformation or likely harm. Option C: prohibition only where political, electoral or religious content is unlawful, harmful, misleading, extremist, hateful, discriminatory, election-manipulative, violent, harassing, privacy-invasive or platform-abusive. Option C is the recommended global default unless Getcontact deliberately adopts a stricter risk posture.

17. Evidence Preservation, Reporting and Cooperation

Getcontact may preserve account data, logs, content, reports, prompts, Custom Prompts, call-related metadata, payment data and other evidence where necessary for enforcement, legal compliance, provider cooperation, regulatory response or legal claims. Getcontact may report serious threats, child safety risks, terrorist content, violent extremism, fraud, platform security threats, telecom abuse and other unlawful activity to competent authorities or relevant providers.

18. Enforcement Rights

We may take any action we consider appropriate, including warning, removing content, restricting visibility, disabling features, blocking numbers, suspending accounts, terminating accounts, preserving evidence, refusing reinstatement, notifying affected users, reporting to authorities, cooperating with regulators and providers, and pursuing legal remedies. We may use automated systems, human review, user reports, provider reports, law-enforcement requests and risk signals. Enforcement may be imperfect, delayed, incomplete or discretionary, and we may take preventive action before a final legal determination where delay could create legal, safety, telecom, privacy, financial, reputational or platform-integrity risk.

19. Reporting and Complaints

Users may report violations through in-app tools or support@getcontact.com. We may require information to assess a report and may refuse reports that are abusive, fraudulent, repetitive, incomplete or made in bad faith. Where law requires internal complaint handling, appeals or statements of reasons, we will provide them in accordance with applicable mandatory requirements.

20. Governing Law

These Community Regulations are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction, subject only to mandatory consumer-law rights that cannot be waived.